At AstroCulture, we aim to deliver your astrology and spirituality-based products safely, securely, and within a reasonable timeframe. Please read the following shipping policy to understand how orders are processed and delivered.

1. Shipping Coverage

• We currently ship across India only.
• Orders are delivered through trusted third-party courier and logistics partners.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing time may vary for certain products due to availability or quality checks.

3. Delivery Timeline

• Estimated delivery timelines range between 3–10 business days, depending on:
• Delivery location
• Courier partner
• Local accessibility
• Delivery timelines are indicative and not guaranteed.

AstroMall is not responsible for delays caused by:

• Courier partner issues
• Weather conditions
• Natural calamities
• Government restrictions or force majeure events

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.
• Any additional charges such as COD fees (if enabled) will also be shown before order confirmation.

5. Order Tracking

• Once your order is shipped, tracking details will be shared via SMS or email, wherever available.
• Customers can use the tracking link to monitor shipment status directly with the courier partner.

6. Address & Contact Details

• Customers are responsible for providing complete and accurate shipping details, including:
• Full address
• Correct PIN code
• Active mobile number
• AstroMall will not be liable for delivery failures due to incorrect or incomplete address details.

7. Delivery Attempts

• Courier partners may attempt delivery multiple times as per their internal policies.
• If delivery fails due to unavailability or incorrect details, the order may be returned to origin.
• In such cases, re-shipping or refunds (if any) will be handled at AstroMall’s discretion and may involve additional charges.

8. Damaged or Missing Packages

• If you receive a damaged, tampered, or incomplete package, please notify us within 48 hours of delivery along with clear images or videos.
• Claims raised after this period may not be accepted.

9. Split Shipments

• In some cases, orders containing multiple products may be shipped separately.
• There will be no additional shipping cost to the customer for split shipments.

10. Ownership & Risk

• Ownership of the product transfers to the customer upon successful delivery.
• AstroMall is not responsible for damage or loss occurring after delivery.

11. Belief-Based Disclaimer

All products sold through AstroMall are spiritual and belief-based in nature.

Shipping or delivery delays do not entitle customers to refunds based on perceived spiritual outcomes or expectations.

12. Contact Information

For any shipping-related queries or support, please contact us at:

📧 Email: admin@midheaventech.com

📞 Phone: +91 8550001300