PRIVACY POLICY
Midheaven Technologies Private Limited
This Privacy Policy describes how Midheaven Technologies Private Limited (“Company”, “we”, “us”, “our”), operating under the brand AstroCulture, collects, uses, stores, processes, and protects information shared by users (“User”, “you”, “your”) while accessing or using our website www.astroculture.in (the “Website”).
This Policy applies to all visitors, registered users, and customers purchasing astrology-related products through the Website across India.
1. LEGAL COMPLIANCE
This Privacy Policy is published in accordance with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
2. USER CONSENT
By accessing or using the Website, you:
- Confirm that you have read and understood this Privacy Policy
- Provide your free, specific, informed, and unconditional consent to the collection, use, storage, and disclosure of your information as described herein
If you do not agree with this Privacy Policy, please discontinue use of the Website.
Your continued use of the Website constitutes acceptance of this Privacy Policy and any future updates.
3. INFORMATION WE COLLECT
A. PERSONAL INFORMATION
We may collect the following personal information when you register, place an order, or contact us:
- Full Name
- Mobile Number (mandatory for OTP verification and order communication)
- Email Address
- Billing and Shipping Address
- Date of Birth (optional, if voluntarily provided)
- Any information shared via customer support communication
Important: We do not store debit card, credit card, UPI, or banking details. All payments are processed through secure third-party payment gateways.
B. TRANSACTION INFORMATION
When you place an order, we may collect:
- Order details and history
- Payment status (not payment credentials)
- Delivery status
C. NON-PERSONAL INFORMATION
We automatically collect certain technical information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited, time spent, referring URLs
This data does not directly identify you and is used for analytics and security purposes.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Improve Website performance
- Remember user preferences
- Analyze traffic and usage patterns
You may choose to disable cookies through your browser settings; however, some Website features may not function properly as a result.
5. PURPOSE OF DATA COLLECTION
We collect and use your information for the following purposes:
- Processing and fulfilling product orders
- Shipping and delivery coordination
- Customer support and grievance redressal
- Sending transactional communications (order confirmations, delivery updates)
- Improving Website functionality, content, and user experience
- Compliance with legal, tax, and regulatory requirements
We do not sell, rent, or trade your personal data to third parties.
6. INFORMATION SHARING & DISCLOSURE
Your information may be shared only in the following limited circumstances:
- With logistics and courier partners for order fulfillment
- With payment gateway providers for transaction processing
- With government or legal authorities when required by law
- To protect the rights, property, or safety of the Company or its users
No mobile numbers or personal information are shared for third-party marketing or promotional purposes.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Complete business transactions
- Comply with applicable laws and statutory obligations
- Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
8. USER RIGHTS & DATA DELETION
Users may request:
- Access to their personal data
- Correction of inaccurate data
- Deletion of their account and personal information
Such requests may be submitted by contacting customer support or the Grievance Officer. Data deletion will be subject to legal and regulatory retention requirements.
9. THIRD-PARTY LINKS
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Users are advised to review their privacy policies independently.
10. SECURITY MEASURES
We implement reasonable security measures including:
- Secure servers
- SSL encryption
- Restricted internal data access
However, no method of transmission over the internet is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
11. CHILDREN’S PRIVACY
- The Website is intended for users 18 years and above
- We do not knowingly collect personal data from children below 13 years of age
- If such data is identified, it will be deleted upon notification
12. BELIEF-BASED DISCLAIMER
- Products sold on the Website are spiritual and belief-based
- No guarantees are made regarding outcomes, effectiveness, or results
- Products are not a substitute for medical, psychological, or professional advice
13. POLICY UPDATES
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on the Website and shall become effective immediately upon publication.
14. GRIEVANCE REDRESSAL OFFICER
In compliance with the Information Technology Act, 2000:
Name: Punya Goel
Email: admin@midheaventech.com
You may contact the Grievance Officer for:
- Data privacy concerns
- Policy violations
Complaints regarding misuse of information